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Shipping Policy

Shipping Policy
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Last Updated: 03/03/2025

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1. Processing & Dispatch Times


Orders are typically processed within 1-2 business days (excluding weekends and holidays). Processing times may vary depending on product availability and order volume.

  • Handmade items may require additional processing time.

  • Print-on-demand and dropshipped items may have varying processing times as they are fulfilled by third-party providers.

  • You will receive an email confirmation with tracking information once your order has been dispatched.

 

2. Shipping Rates & Delivery Estimates


Shipping costs are calculated at checkout based on your location and selected shipping method. Estimated delivery times:

  • Domestic (Australia): [X] – [X] business days

  • International: [X] – [X] business days

Delivery times may be affected by external factors such as customs delays, public holidays, or courier service disruptions.

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3. International Shipping & Customs


We ship to select international locations. Please note:

  • Customers are responsible for any applicable customs duties, taxes, or import fees. These charges are determined by your local customs authority.

  • Delays due to customs processing are beyond our control.

 

4. Lost, Delayed, or Damaged Shipments


While we strive to ensure timely delivery, we are not responsible for shipping delays caused by the carrier or other unforeseen circumstances. If your package is lost or arrives damaged:

 

5. Incorrect Shipping Addresses

 

Customers are responsible for providing the correct shipping address. We are not liable for orders shipped to incorrect addresses provided at checkout. If you realize an error, contact us immediately.

 

6. Returns & Exchanges

 

For information on returns, please refer to our Refund Policy.

7. Contact Information
For any shipping-related inquiries, please contact us at:

Moonlit Moss Charm
A trading name of The Moonlit Moss Charmery
ABN 68181494951
Email: contact@moonlitmosscharm.com

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